(Some of this information may be reiterated and found in our Terms of Service!)
What are your products made of?
All of our silicone products are made with skin safe, 100% platinum cure silicone per our manufacture Smooth-On, with silicone pigments and/or cosmetic grade mica pigments for coloration. Any mica powders used in our products is ethically sourced and heavily researched before using to be sure it is safe for you! Customer safety is our highest priority and if we wouldn't use it, or don't feel it would be safe to use, we don't sell it!
Where we purchase our silicone, mold release, and liquid silicone colorants:
Where we primarily purchase our mica and shimmer from:
Where we purchase our glow pigments:
https://www.technoglowproducts.com & https://www.artnglow.com/
What is Drop/Predrop mean?
A "drop" typically in this line of business, means that's when we have the newly made inventory in store! We usually have a set schedule to do so. Right now it's monthly and typically the last Wednesday of the month at 9PM EST.
"Predrop" or we may mention "Preshop" on our social media, is where we set all the upcoming inventory to be viewed as being SOLD OUT! This is approx. an hour before the actual drop so those can window shop what we will have for the actual drop!
Do you offer customs?
There are NO plans to offer customs of ANY sort at this time!
Is there any cart holds? Can I call first dibs/reserve on things I saw on your social media?
There are no cart holds due to Shopify's limitations. Meaning, products are all first come/first serve just like most other indie silicone shops! Someone can check out while you have something in your cart and be the first to grab it instead.
As of seeing something you like on our social media, we do not hold products to keep drops fair for everyone!
What firmness do you use?
At this time, the silicone firmness we mainly sell our models in is super soft (shore hardness 00-20), soft (shore hardness 00-30) and medium (shore hardness 00-50). We rarely, but on occasion sell firm (10A), but it can cause issues demolding, a strain on our wrists, and do not use often in our models unless it's our suction cups.
Soft (00-30) can be slightly tacky and has a similar softness of a gel shoe insert or body tissue. It is very squishy and sometimes bigger toys can have issues standing and sway more. Medium (00-50) is still squishy but can feel almost like a tad softer than a rubber eraser or an unflexed muscle. Firm (10A), feels like a flexed, tight muscle and does not have a lot of squish to it. With that being all said, since this is a handmade craft, there can be some variations to the firmness. This can can be because the size of the toy, (smaller toys will feel generally softer, and the bigger you go, the less soft it feels), temperature, humidity, pigments used (the more pigments/glows, the firmer) and even the silicone differences from the manufacturer. All our toys will be labeled to the hardness they were poured in!
We also now use super soft (00-20) for mainly packers,penetrables, squishies, and some bigger toys able to stand in it! Super soft can be tackier than the rest, but has the most squish.
Can you tell me about Near Clear Silicone?
Near Clear is a new (2021) product by Smooth-On, it’s certified skin safe/platinum cure just like the other silicone we use currently! (We will label products made with Near Clear. These come in 00-31 and 00-45 shore hardness Please note we have found 00-45 to be more firm than 00-50 and label it as Medium Firm). The base price is more than its counterparts due to the higher price of this silicone and the time it takes to make! Because of this, we most likely won't pour a lot with it! Here are some special notations regarding NC!
NC is extra translucent and is more noticeable in models with glossy finishing. UV usually is highly vivid! That being said, this silicone is a bit more finicky to care for and to make. Leaving indents, seeing normal mold imperfections, and discoloration are easier with this product. Multiple bubbles are common to be found on the flat bases of NC and won’t be considered a flop. This is normal due to the nature of this silicone.
Some other makers have mentioned noticing yellow discoloration or cloudiness after boiling excessively. Sometimes, silicone may remain cloudy for hours to a few days before returning to normal after boiling if not permanently discolored. Also, oil-based lube may cause discoloration as well. If unsure to risk discoloring due to boiling, we can advise using silicone safe toy cleaner, soap and water, or a 10% bleach to water solution to thoroughly clean toys. (Do NOT boil bleach!)
On a final note, as with our other silicone, do NOT use silicone-based lube.
I see some listings with the word ODDBALL or FLOP. What does this mean?
All of our products are finished by hand as well as poured by hand and as a result, they can have small surface imperfections, print texture, divots, non-issue pigment freckles that under the surface, mold seam lines, and minor uneven trimming. We consider these to be normal imperfections. Any problems beyond the normal imperfections will be labeled as ‘Oddball’ or ‘Flop’ and described in the listing information.
For reference for our shop, an 'Oddball' is a minor flaw that could be from a cosmetic issue we did not like, any small surface imperfection that we feel is beyond the norm that does not impact the use of the product. Usually, our oddballs do not have major cleaning issues. We discount oddballs anywhere from approx. 5% up to 15% off.
A 'Flop' would be a product with defects such as medium to large surface imperfections that we believe would require more than normal care and cleaning. These could be approx. 15%-30%+ off.
All discounts are at our discretion and on an individual product basis.
I see some listings with a *CS. What does this mean?
*CS in the listing title means "Color Shift". This is a higher priced pigment used and gives an awesome shimmery/holo effect which makes the pigment look like different colors depending on the light. Products with *CS are usually $5-$7 more than the base price due to the cost of the specialty pigment. Capturing the photo of this effect proves difficult, and may find methods of incorporating those in listings at a later date.
Where do you ship and is it discreet?
We now ship world wide with a few exceptions! PLEASE BE ADVISED IF YOU ARE ORDERING INTERNATIONALLY, YOU ARE ORDERING AT YOUR OWN RISK. We are not to be responsible for custom/VAT fees nor responsible for lost packages.
The customs label will read "Silicone Sculpture" or "Decorative Rubber" as description. Please be aware that shipping internationally may take weeks to a month + to arrive. Sometimes, the tracking may not even be updated until it reached the destination country. We ask to have a bit a patience when ordering from afar!
All products are shipped either in a plain brown box or in a USPS Priority box. (Sometimes bubble mailers if it's an only a squish/miniature/egg order). Neither will have indication on what is inside the box! Our return label will have "MTW" as the sender and our PO BOX.
PLEASE MAKE SURE YOUR ADDRESS IS CORRECT! We are not responsible shipping/USPS errors once it leaves our studio as it unfortunately out of our control at that point. Any issues that occurs after package is in transit (delivery issue/etc) can have a claim open through USPS! Please check out https://www.usps.com/help/claims.htm for details.
We as sellers see the same tracking info as you do! If there’s been no response from USPS from a package issue after sometime, feel free to contact us and we can see if there’s anything more we may be able to assist with insurance wise etc.
We also want to add that we do offer free shipping (Domestic US only) for orders totaling over $150 before tax!
Where do you not ship?
These are the places we do not ship. We also do not intend to ship to reshipping facilities. Please do not ask us to make exceptions and we may cancel an order/void all possible refunds if we suspect if going to any of these countries listed:
Afghanistan, Anguilla, Antigua & Barbuda, Argentina,Bahamas, Bahrain, Bangladesh, Barbados, Belize, Bermuda, Bolivia, Bonaire, Canary Island, Cayman Islands, China, Colombia, Costa Rica, Curacao, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, French Guiana, French Polynesia, Germany, Ghana, Grenada, Guadeloupe, Guatemala, Guyana, Haiti, Honduras, Hong Kong, India, Indonesia, Iran, Iraq, Jamaica, Jordan, Kazakhstan, Kuwait, Kyrgyzstan, Lebanon, Lesotho, Libya, Malaysia, Mexico, Montserrat, Morocco, Namibia, Nicaragua, Nigeria, North Korea, Oman, Pakistan, Paraguay, Peru, Philippines, Portugal, Qatar, Rwanda, Russia, Saudi Arabia, Singapore, Slovakia, South Korea, Sri Lanka, St. Barthelemy, St. Eustatius, St. Kitts/Nevis, St. Lucia, St. Martin, St. Vicente, Suriname, Tanzania, Taiwan, Thailand, Trinidad & Tobago, Turks and Caicos, United Arab Emirates, Venezuela, Vietnam, Virgin Islands, Ukraine, Virgin Islands (UK), & Yemen.
If your country was NOT listed on here but it seems we are not shipping to them at this time, it is because USPS has suspended it's services to your country. You can check out https://about.usps.com/newsroom/service-alerts/international/welcome.htm for details!
Do you wash/boil toys prior to shipping?
Yes! We gently wash and boil toys before sending them out. However, we do NOT boil miniature silicone squishes not intended for adult use; we simply just give them a good wash. Please bare in mind since we do this extra step, that there may be a faint smell or water marks. This is normal. We recommend to wash your toy before any kind of use and after a good air dry, the scent should dissipate.
We should mention that the soap we use is scentless and dye free, but our home has some fragrance plugins. Though these nor any other scent producing items are in the studio, we understand smell can travel whether it be through air or the hand soap on our hands. We have noticed from time to time that the plastic packaging from our manufacturer can have a slight smell as well. Though we try to keep our products and studio as scentless as we can for those sensitive, we cannot promise a scent to not be present. Again, typically this airs out over time and a good wash! If in the unusual happenstance it doesn't, we can suggest boiling your toy as usual per the care guide, a 10% bleach to water soak (DO NOT BOIL BLEACH), or a baking soda soak.
Why hasn't my package starting moving yet on the USPS tracking site?
We usually print off labels the same day we intend to drop off your packages at USPS or getting them picked up from our home! Sometimes, we drop them off later at night, they may not scan them until the next day. Depending if USPS is backed up, we've seen them take 3-4 days before; especially around holidays.
*If you have an international order, that may take even longer where we don't see it get scanned until getting to an international airport.
Be rest assured that the moment you get the tracking number from us, it's on it's way to the post that day unless otherwise notified!
Can you combine my order?
We'd be glad to! We try to automatically catch those with the exact name/address and combine. You'll receive an automated email notifying you of the shipping being combined,but can take up to 48 hours to receive. We will also refund shipping for paying twice/etc, just keep in mind it won't be a complete full refund as weight does change when combining! However, since we try to ship and pack as soon as we can, we are only able to combine if it's within 12 hours of your FIRST ORIGINAL order! Please keep this in mind if you are planning on continuing to shop later after your original order as we will not refund/combine shipping after 12 hours.
Shopify advises any refund can take up to 10 business days to see processed.
** In the rare happenstance we DO end up shipping too fast in less than 12 hours, I will still honor the combining refund even though it'll still be two packages! **
Can I change my address on my order?
We’d be happy to update your address so long as it’s within 1 hour of your original order! Just fill out the 'contact us' form or email us at firstname.lastname@example.org.
We, however, **cannot update the country** it’s being shipped to if that was incorrect.
I see some prices are higher than your average/base price that's listed in your catalog or others like it in the store. Is this an error?
No error here! The reason for this is we are pricing pours more depending on their complexity/amount of colors used/drips/painting/special color shift mica etc. Typically you'd only see this vary about $1-$10. More time/tools/funds goes into these pours and techniques. It may be more than $10 if it's super complex/more than 5+ colors used.
*Also if we pour in Near Clear, you may see the price be roughly 20%+ more!
My product doesn't glow like the product photo??
Glow photos are some of the hardest to capture, and sometimes may seem more vibrant than in person! We also use a very strong UV light to 'charge' it about a minute+ before photographing. We advise if you don't have a UV light, to charge it with a direct light source on the product for about 10+ mins. We do not refund biased on glow photos, or if there's color discrepancy from the computer screen.
I heard there was a drop limit? Can you clarify?
2022 ORDER LIMIT UPDATE:
Squishes, Eggs, Werewoofs: Limit of 5 per address
Again, please know we can and will cancel orders any time we think the drop system is being taken advantage of OR our shop is being taken advantage of. We also may cancel an order if we find out it’s going to a country to do not ship to/ reshipment facility. We have no tolerance for resellers and do not offer wholesale.
How will I find out when you re-stock your shop?
Follow us on Twitter @madetowere ! We plan to announce our 'drop' date and times there or on the banner on the site homepage! We do plan a drop on the LAST WEDNESDAY OF EVERY MONTH AT 9 PM EST unless otherwise stated!
(Typically we'll skip doing a drop December or if it falls on a holiday. See our banner for the next drop/follow us on Twitter!)
Will you pour more of ____?
Usually, yea! Sometimes we don't pour much of a model if it's not selling well, there's a lot still left in the store, or the mold is being repaired/reworked. Usually, we try to mention on tha catalog page if a mold is being redone or it's a seasonal only mold. (Some are retired, but will state so in the catalog!)
I got some extra little things with my order that I didn't buy?
It happens from time to time, but we like to add little mini-squish gifts or other goodies when we can!
Do you offer storage bags?
All products come with a complimentary hand-stamped, organic cotton muslin bag! If you have a big order with dickles/squishes, we do sometimes combine those in your larger toy storage bag. Same if you have multiple small toys; we usually try to put them all in one bag! We currently do not offer them for sale separately but may eventually get higher quality custom ones made to sell individually!
(If you don't want a bag, just email email@example.com with your order number to request not to have one! This would need to be done within an hour of your order.)
What do I do if there is an issue with our order?
Contact us ASAP! Keep product in the bag and do not open unless we advise to do so! Be prepared to send photos. We gladly want to make things right for you! Please contact us by email or the contact form found here!
Does MTW offer refunds?
Refunds may be possible on a case by case basis for ONLY production issues that was undocumented at the time of the sale that is beyond a normal imperfection due to the handmade quality. Again, this is the ONLY reason we would issue a refund.
**WE WILL NOT REFUND ITEMS SOLD WITH AN ‘ODDBALL’ OR ‘FLOP’, AS THE FLAWS HAVE BEEN NOTED IN THE LISTING**
All refunds are at our own discretion; beyond 1 week after confirmed delivery we typically do not consider refunds.
Can I return a product?
Due to the nature of the products, we generally do NOT accept returns except in serious cases we'd want to look further into. If in the happenstance we decline a return but a rare full refund is warranted, we will ask you to destroy the product in a timely manner and after proof is received, a refund is distributed.
Do you accept cancellations?
At this time, accept cancellations! We can cancel your order within 1 hour of ordering ONLY. (UNLESS STATED OTHERWISE. Check our announcement page! Usually we DO NOT ALLOW CANCELLATIONS IN NOVEMBER/SALES/ETC.) Please be for certain you are reading thoroughly, and clicking on what you want to order! Just message us here if you would like to cancel and that locks you in! We may not get back to your message ASAP, but so long as you messaged us within that hour (thanks timestamps!), you are fine and consider it done! UPDATE AS OF 1/25/22: We now charge a 10% restocking/processing fee when canceling orders. (Meaning we'll refund all but 10% of your order total.) This is due to a non-refundable processing fee we as the sellers are charged when you pay now on the website vs Etsy would refund the seller the fee.
If we suspect you are abusing our cancel policy due to "holding" an item, we have right to decline future orders and block your account from the shop.
How do I take care of my product?
Check out our care guide!
Who owns/ works for Made To Were?
Sterling and Anna! Though we both have different responsibilities to keep the cogs turning, Sterling is the only one you're talking with on social media, email, and does the entirety of the website! All molds made, photos taken, and about 95% of the pours you see are by Sterling. This woof wears many hats!
We also now have our long time friend Aren (they/them) help us from time-to-time with shipping! They are a fantastic help when they are able!
Does MTW have an ambassador program for content creators /accept reviews for free product?
At this time, we are not seeking ambassadors or trading products for reviews. We may at some point contact reviewers/content makers ourselves, thank you!
Why is your shop called Made To Were? Can I wear stuff?
Though we cannot advise how to use our products, the name is a play on the word 'were', like werewolf! Whether you want to pretend you're a 'were' or enjoy the loving company of one, our products are intended to be made for your inner monster at heart!
Who made Sterling?
Sterling's head and tail was made by Brushwolf Creature Studio!
Who drew the character art?
Character art of Bade, Kesh, Lair's Dragon, and Grizzwald was a commission done by @Quinntastrophe/@BBMage on Twitter!
Is this shop LGBTQ+ friendly?
Yes absolutely! One owner is queer/non-binary (Sterling!) and the other is a pansexual (Anna!). Best thing is we are married!
Sterling goes by any pronoun and Anna is she/her. :)
What is your shop's stance on Zoophilia?
We felt we should add this:
We do NOT support zoophilia. At all. PERIOD.